[ใหม่] Dell Inspiron i15RN-2354BK 15-Inch Laptop (Diamond Black)

Received a new Dell Inspiron 15R on Feb 7. Discovered mike jack nonfunctional after 3 days of trying to get my previously functioning Dragon voice recognition working. Did everything I could to satisfy the definition of insanity and then called Dell tech support. 1 hour of screen sharing session and driver reloads and bios work took tech to conclusion that motherboard was bad. In home tech replacement resulted in no fix. Jacks were on sound card daughter board that was overnighted for 2nd at home visit and still no fix. 2nd dell tech support with screen sharing session resulted in tech telling me that it could not be fixed and I was eligible for return and upgrade and would be transferred to someone that could do that for me. Brief synopsis of sequence of attempts to fix elicited 2 questions. First one, " Will you take $25 certificate and work with tech support to fix problem? ". "NO". Second one, " Will you take $50 and work with tech support to fix problem? ". "Did you not hear what I told you??? $500 wouldn't do it. I want my upgrade ". " I can't do that ". I started to get the vibe he was messing with the getting angry American. And I got very angry when I was told that not only would I not get an upgrade, I would not get an equivalent computer in exchange for a return of the defective one. Money back only option. I could picture the speaker phone on and everyone in the room listening as he asked me a final question after I very loudly said. " ARE WE THROUGH ? "......In a very calm voice he asked me...." Are you satisfied with our phone conversation ? ".




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